Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production.

Key Missions

- Obtains the data from file transfer systems and processes it
- Generates and sends return files and reports as needed to customers within service-level agreements
- Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
- Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel
- Reports issues or exceptions, including non-receipt of customer data
- Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts)
- Supports Local Technical Support with data processing for testing new projects, products or services
- Supports scheme or customer audits
- Supports and troubleshoots production issues
- Processes and categorizes new production faults
- Retrieves information to be able to pass to Customer Services to transfer to customers

Profile & Other Information

Technical Skills
- Auditing
- Operations & Production tools
- Continuous Improvement methods & tools
- Programming Languages
- Database design & management
- Computing Skills
- Data Management
- Analytics
Key Soft Skills & Behavior
- Detail Oriented
- Teamwork
- Multitasking

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

Job Tags

Local area

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